Placing an Order
Shop 7 days a week at ashleyfurniture.com.bd.You’ll receive a notification immediately after the order is confirmed. For changes after an order has been placed, please call Customer Care number-01313012571 and 01313012572 if needed.
We accept Visa®, MasterCard®, and American Express credit cards. For each purchase, only one credit card will be accepted, as we are unable to process an order on more than one credit card.
Your credit card is processed and charged when you checkout.
Value Added Tax (VAT)
All merchandise purchases are subject to VAT in accordance with the current VAT laws. Estimated VAT is calculated at the time of purchase and is generally based on the total selling price of each item.
Delivery Methods
The size and weight of your online purchase are factors that help us determine the most efficient delivery method.
Standard Shipping/Delivery – We ship/deliver smaller, lighter items by the available delivery system. Heavier items may require assembly. You’ll receive a notification as soon as the order ships/deliver.
In-Home Delivery – Ashley Furniture Homestore Bangladesh will deliver larger items in one of two ways: directly from an independently owned and operated store (depending on the store's proximity to the final destination) or via our shipping/delivery service.
Within two business days of placing an order, you will be contacted to schedule In-Home Delivery. Please arrange for an adult to be present when the truck arrives. We understand timing is important, so if you need to reschedule the date, contact the delivery provider as soon as possible at the phone number listed in your order confirmation. We request a 48-hour notice if you want to reschedule or cancel delivery. You may incur an additional fee if you reschedule less than 48 hours prior to delivery, or if no one is home when the delivery team arrives. If delivery does not take place within 30 days of the originally scheduled delivery date due to the buyer's unavailability, the order may be treated as a canceled order.
Standard Shipping/Delivery and Handling Fees
All shipping/delivery and handling charges compensate us for processing your order, carefully packing and handling the items you purchased, as well as any related overhead. Any delivery outside of the City Corporation boundary will incur additional costs on case to case basis.
In-Home Delivery Fees
In-Home Delivery fees are established by the team delivering your order. Consequently, delivery fees and services may vary from market to market. We encourage you to review the delivery fees listed in the shopping cart prior to submitting your order. Note: additional fees may apply for delivery above or below the ground floor, or for other unusual circumstances.
Delivery of Your Purchase
For a damage issue with Standard Shipping, call Customer Care for parts and service. All damaged products must be reported within 72 hours of delivery.
For In-Home Delivery Items, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by making a notation on the delivery receipt. For any other items, you should note defects or damages on the delivery receipt and immediately report any product defects or damages by calling the store, the phone number is located in your order confirmation email.
Items that are refused will be covered by our Return Policy.
Change or Cancellation
As soon as your order is placed, our fulfillment process goes into motion. To change or cancel an order contact our customer care within 48 hours of placement of order: 01313012571 or 01313012572
Return Policy
We take great pride in the products we sell and it is important to us that you are happy with your purchase. In the case of Standard Shipping/In-home delivery items arriving damaged or have a manufacturing defect, please contact Customer Care within 48 hours, we will either repair or replace the items.
Return Requirements
All items should be : (1) in new/unused condition and (2) returned with all accessories and parts and securely packed in all original packaging (unless the packing was removed as a part of the In-Home Delivery, in which case please re-pack in a manner to prevent damage during return shipping). Clearance/Discounted Items are final sale items and cannot be returned unless they are delivered damaged.
Exchanges/Refunds
Please allow 10-15 days following receipt of the returned item(s) for any credit or refund.
